Refund policy

 

Online Refund & Return Policy

We want you to be satisfied with your purchase. Please review our return, refund, and exchange policy carefully before making a purchase.

Returns

Eligible items may be returned within 14 days of the date your order is delivered. Returns requested after the 14-day period will not be accepted.

To be eligible for a return:

  • The item must be unused, unopened, and in the same condition in which it was received.

  • The item must be in its original packaging.

  • You must include the original invoice or proof of purchase that arrived with your order.

Please do not send merchandise back to the manufacturer.

Non-Returnable Items

For health, hygiene, and sanitary reasons, certain products are final sale and cannot be returned or exchanged, including but not limited to:

  • Nail implements and tools, including cuticle nippers and tweezers

  • Hair-related items such as hair pieces, brushes, and clips

  • Cosmetics and nail polish

  • Shears and scissors

  • Blades, clipper blades, and trimmer blades

Additional items may be considered non-returnable when required for health, hygiene, or safety reasons.

Refunds

Once your return is received, it will be inspected to confirm that it meets our return requirements.

We will notify you by email once your return has been reviewed and let you know whether your refund has been approved or denied.

If approved, the refund will be issued to your original method of payment. Please allow additional processing time for your bank or credit card company to post the refund to your account.

Original shipping charges are non-refundable.

Late or Missing Refunds

If you have been notified that your refund was issued but have not yet received it:

  1. Check your bank or credit card account again.

  2. Contact your credit card company, as refunds may take several business days to appear.

  3. Contact your bank, as additional processing time may be required.

If you have completed these steps and still have not received your refund, please contact us at optimabeauty@gmail.com.

Sale & Clearance Items

Sale, discounted, promotional, and clearance items are final sale and cannot be returned or refunded.

Only eligible regularly priced merchandise may qualify for a refund.

Exchanges

We only replace items when they arrive defective or damaged.

If you received a defective or damaged item and would like an exchange for the same item, please contact us at optimabeauty@gmail.com before returning the merchandise.

Approved exchanges should be sent to:

Optima Beauty Supply
84-15 Roosevelt Avenue
Jackson Heights, NY 11372
United States

Return Shipping

Approved returns should be mailed to:

Optima Beauty Supply
84-15 Roosevelt Avenue
Jackson Heights, NY 11372
United States

Customers are responsible for all return shipping costs unless the return is due to an error on our part.

Shipping charges are non-refundable.

We strongly recommend using a trackable shipping service and/or purchasing shipping insurance when returning merchandise. Optima Beauty Supply is not responsible for return packages that are lost, stolen, damaged, or not received.

Please allow additional time for exchanges depending on your location and the shipping carrier.

Multiple or Pending Charges

If a transaction is declined or unsuccessful due to an incorrect billing address, shipping address, payment information, or another authorization issue, you may temporarily see more than one pending transaction on your account.

In most cases, these additional transactions are temporary authorization holds rather than completed charges.

Please allow approximately 2–3 business days for pending authorization holds to be released by your bank or financial institution. Processing times may vary depending on your card issuer.

If multiple charges remain posted after the pending authorization period, please contact your bank or credit card company and then contact us at optimabeauty@gmail.com if further assistance is needed.